Terms & Conditions

1About us

Gretess Beauty Care (“we”, “us”, “our”) is an online beauty and wellness store based in the Philippines. We sell through the Site and deliver to addresses within the Philippines.

2Your account

• You can check out as a guest or create an account. To create an account or place an order you must be at least 18 years old, or have the permission of a parent or guardian.
• Give us true and complete information: your name, email, mobile number and delivery address. Keep it up to date in My Account.
• Keep your password private. You're responsible for orders and activity on your account. Tell us right away if you think someone else has used it.
• We may suspend or close an account, or limit payment options such as Cash on Delivery, if we see fake or fraudulent orders, false information, abuse of promotions, or repeatedly refused or unclaimed parcels.

3Products & information

• We describe and photograph our products as accurately as we can. Colours can look different on different screens, and manufacturers sometimes update packaging.
• All products are subject to availability. If something sells out after you order, we'll tell you and refund anything you paid for that item.
• We may limit the quantity of an item per customer or per order, especially during sales and live selling.

4Prices & promotions

• All prices are in Philippine pesos (₱). Shipping is calculated at checkout from your delivery address. Your total, including shipping and any discount, is shown before you place your order.
• Prices and promotions can change at any time. The price that applies is the one shown when you place your order.
• If a product is listed at a clearly wrong price because of a mistake, we may cancel the order and refund you in full, even after you've received a confirmation.
• Promo codes and discounts come with their own conditions, such as minimum spend, validity dates and usage limits. These are shown when you apply them. They can't be exchanged for cash, and we may cancel discounts that were obtained unfairly.

5Placing an order

• When you place an order, you'll see an order number starting with GB- and receive a confirmation email. This confirms we've received your order.
• Your order is accepted once we confirm and prepare it for shipping. Before then, we may decline or cancel an order, for example if an item is out of stock, the address is incomplete, the payment fails, or the order looks fraudulent. If we do, we'll let you know and refund anything you paid.
• You can follow your order's status and courier tracking number in My Account.

6Payment

• The payment methods available for your order are shown at checkout. They may include Cash on Delivery (COD) and online payment through our payment partner Maya.
• Online payments are processed securely by our payment partner. We never see or store your full card details.
• Cash on Delivery may not be offered for orders above a certain amount or for some addresses. If it isn't available, you'll see this at checkout. For COD, please have the exact amount ready to pay the courier.
• Orders paid online are processed once we receive the payment.

7Shipping & delivery

• We deliver nationwide through third-party couriers such as J&T Express. Delivery times are estimates. See our Shipping Policy.
• Please make sure your address is complete and your mobile number can be reached, as couriers call or text before delivering.
• If a parcel can't be delivered because the address is wrong, the recipient can't be reached, or it's refused, the courier returns it to us. We may ask you to pay the shipping again before we resend it.
• Once your parcel is delivered to the address you gave, you're responsible for it.

8Cancelling an order

• While your order is still Processing, you can request a cancellation from your order in My Account, or by messaging us.
• Once an order has been confirmed, packed or shipped, it can no longer be cancelled.
• If you paid online and your cancellation is approved, we'll refund you through the same payment method. How long it takes to reach you depends on your bank or e-wallet.

9Returns & refunds

• Our products are cosmetics and personal-care items. To protect everyone's health and hygiene, we can't accept returns of products that have been opened, unsealed or used.
• If you receive an item that's damaged, defective, expired or wrong, contact us as soon as possible after delivery and send photos of the item and its packaging. An unboxing video helps us resolve it faster. We'll arrange a replacement or refund.
• Full details are in our Returns & Refunds policy.

10Health & safety

• Read the label and ingredient list before use. Do a patch test, and stop using a product if irritation or an allergic reaction occurs.
• Talk to a licensed doctor before using any product if you're pregnant or breastfeeding, have a medical condition, take medication, or are on hormone therapy.
• Information on the Site, in our chats and during live selling is general information, not medical advice.

11Reviews, chat & live selling

• Reviews. Reviews must be honest and about the product. Each customer can post one review per product and edit it later. Reviews from customers with an order of the product are marked “Verified Buyer”.
• Please don't post anything offensive, false, or unlawful. Don't post advertising or links, or anyone's personal information (including your own phone number or address). We may hide or remove reviews, comments or chat messages that break these rules.
• When you post a review, you allow us to show it, with your first name and last initial, on the Site and in our marketing.
• Live selling. Comments during our live streams are visible to everyone watching. Prices, stock and promos mentioned on a live are confirmed only at checkout.
• Chat support. Please don't send passwords or full card numbers in chat. We will never ask for them.

12Using the site properly

When using the Site, please don't:

• place fake orders, use someone else's details, or pretend to be someone else;
• try to hack, overload or disrupt the Site, or get into accounts or areas you're not allowed to;
• copy or collect content or data from the Site with bots or scrapers;
• use the Site for anything unlawful.

13Our content

Our name, logo, photos, videos, text and the design of the Site belong to Gretess Beauty Care or are used with permission. Please don't copy or reuse them without our written permission. Product brand names and logos belong to their respective owners.

14Our responsibility to you

• We work to keep the Site available and accurate, but it may sometimes be unavailable, slow, or contain errors. We fix problems as soon as we can.
• As far as the law allows, we aren't responsible for indirect or unforeseeable losses. Our total responsibility for any order is limited to the amount you paid for that order.
• Nothing in these Terms takes away the rights you have as a consumer under Philippine law, or limits responsibility that can't legally be limited.

15Your privacy

We handle your personal information in line with the Data Privacy Act of 2012. Our Privacy Policy explains what we collect, why, and your rights.

16Changes to these terms

We may update these Terms from time to time. The date at the top shows when they last changed. Changes don't affect orders you placed before the update. If you keep using the Site after an update, you accept the new Terms.

17Governing law & concerns

• These Terms are governed by the laws of the Republic of the Philippines, including the Consumer Act of the Philippines (Republic Act No. 7394).
• If something goes wrong, please contact us first. We'll do our best to sort it out quickly and fairly.
• You can also bring consumer concerns to the Department of Trade and Industry (DTI).

18Contact us

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